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With our extensive experience in Web App management and server configuration, we can help you get back online, fast! If you have been grappling with these issues and have questions about Web App downtime, feel free to contact our CTO who can give you expert advice and tips that can help you reduce Web App downtime. In total, it took us nearly 10 minutesto resolve this downtime incident. This was followed by replacing the existing server with a copy that was created earlier.Ī similar sentiment was echoed last year when we pulled off the near-impossible feat of bringing a Web App with 12,000 subscribers back online in only 3 minutes! Once we had established the server at fault, we got hold of the DNS. We also found that the hosted Web App was working well when tested with the server locally. We create a copy of the running server on which the Web App was hosted. This further led us to a particular server that was the cause of concern. On the contrary, we were using Amazon Route 53. Once we had logged in we realised that even though we had acquired the domain and its hosting, the DNS however, wasn’t managed from that account. Our domain hosting server has been acquired from GoDaddy. How did we tackle the downtime?Īfter excluding the first suspect from our list, we proceeded to check the domain and hosting configuration. The only resources at our disposal were the server credentials and the domain credentials devoid of any keys(.PEM files) to grant us access. The day we received it, it resulted in downtime on the main Web App which was met with immediate attention and corrected within 10 minutes. All these things combined made for a challenging situation for the Development and operations team to detect the servers and establishing the website application running on it. Nor any information about the server hosting the website or the web app on it. pem files that could grant us access to the servers. Furthermore, there wasn’t any documentation supporting the project regarding the deployment strategies used. These servers were located in three different regions on AWS. One fine day we received a live logistics project consisted of 13-18 running servers. Web App downtime is an often ignored but a real issue that plague nearly any Web App in the world.Ī lot of lessons are learned when a lot of obstacles are thrown at you without a failsafe. For some, their Web App is their brand identity.
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With nearly 35% of year-end sales now being done online, a Web App for retailers and other businesses is considered as important as their brand identity. A web app is usually the first step a brand takes toward marketing itself and its products or services.